Privacy Policy

Last Updated: 20 July 2025

At Lux Audio, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains what information we collect, how it is used, and your rights in relation to it.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. INTRODUCTION

1.1 Welcome to the Lux Audio platform (operated by Lux Audio and its affiliates) (“Lux Audio”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and manage your personal data when you interact with our website, services, or communication channels, including WhatsApp.

1.2 “Personal Data” means any information that identifies you or can be used to identify you, including but not limited to your name, contact details, audio submissions, and project-related information.

1.3 By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.
If you do not agree, please do not use our Services.

1.4 This Privacy Policy may be updated at any time. We will notify you of material changes by updating the “Last Updated” date above. Continued use of our Services implies your acceptance of those changes.

1.5 This Policy applies to all users of Lux Audio’s Services, including customers, collaborators, and visitors.

2. WHEN WE COLLECT PERSONAL DATA

We may collect personal data when you:

  • Visit or interact with our website
  • Submit a contact, order, or feedback form
  • Communicate with us via WhatsApp, email, or social platforms
  • Upload audio or media files
  • Place an order or make a payment via third-party platforms
  • Subscribe to marketing materials or newsletters
  • Participate in promotions or referral programs

We may also collect information from:

  • Payment and delivery platforms
  • Analytics or advertising partners
  • Public sources or linked social media accounts
  • Other customers (e.g., referral submissions)

If you provide personal data on behalf of someone else, you confirm you have their consent to do so.

3. WHAT PERSONAL DATA WE COLLECT

The data we may collect includes:

  • Full name and email address
  • Mobile number and/or WhatsApp contact
  • Billing and shipping addresses
  • Payment details (processed securely via third-party gateways)
  • Uploaded audio files and project-related content
  • Communication preferences and opt-ins
  • Browser, device, or IP information
  • Location (if permitted by your device)
  • Messages submitted via forms or chat
  • Social media usernames (if shared voluntarily)

You agree to provide only accurate, truthful data and to notify us of any updates. We may request verification if needed.

4. TECHNICAL & DEVICE DATA

We automatically collect some technical data when you use our site, including:

  • IP address and browser type
  • Device operating system
  • Referring/exit pages and timestamps
  • Error logs and session info
  • Location data (if enabled)

We may also collect metadata from uploaded files (e.g., audio type, software used) for service delivery and troubleshooting.

WhatsApp & Messaging:

If you reach out via WhatsApp or similar channels, we may collect your name, project details, and contact info to ensure clear communication. This data is treated with the same confidentiality as website submissions.

5. CONSENT

By using our website, submitting forms, uploading files, or completing purchases, you consent to the collection and use of your data in accordance with this policy.

You may withdraw consent at any time by contacting:
📧 support@lux-audio.com

Withdrawal does not affect prior data processing already carried out.

6. DISCLOSURE OF INFORMATION

We may disclose your personal data under the following conditions:

a. With Your Consent

To collaborators or external partners when you authorize us to do so.

b. With Trusted Providers

We work with vetted third parties for:

  • Payment processing (e.g., Stripe, Visa, PayPal)
  • Cloud storage and hosting
  • Website analytics and ad services (e.g., Meta, Google)

All providers are contractually bound to protect your data under applicable laws.

7. SECURITY MEASURES

We implement industry-standard practices to secure your data:

  • SSL encryption for web traffic
  • AES-256 encryption for sensitive data
  • PCI-DSS compliance for online payments
  • Role-based internal access controls

While no system is entirely immune to breaches, we take all reasonable steps to safeguard your information.

8. COOKIES

8.1 We and our partners use cookies and tracking tools to enhance your experience and deliver personalized content and ads. Cookies help us:

  • Understand how users browse the site
  • Store cart and preference data
  • Analyze traffic and behavior
  • Serve tailored marketing via platforms like Google or Meta

8.2 Data collected via cookies may include:

  • Device/browser details
  • Pages visited and time spent
  • Cart activity
  • Language/location settings

8.3 You may disable cookies via your browser, but this may affect certain site functionality.

Cookies and Tracking Tools We Use:

  • Google Analytics
  • Meta Pixel
  • Session & Preference Cookies

Continued use of our site implies consent to this tracking.

9. DATA RETENTION

We retain your data only as long as necessary:

  • Account info: Until deleted by request
  • Audio files: Up to 90 days after delivery
  • Transactions: Retained for 7 years for compliance
  • Marketing opt-ins: Retained as long as legally required

You may request data deletion at any time.

10. YOUR RIGHTS

Depending on your location, you may:

  • Access or correct your personal data
  • Request data deletion
  • Withdraw consent
  • Request a copy (data portability)
  • Opt out of direct marketing
  • File a complaint with your data protection authority

📧 To exercise these rights, email us at: support@luxaudio.co

11. INTERNATIONAL TRANSFERS

Your data may be stored or processed in countries where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers.

12. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

13. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy at any time. Updates take effect immediately upon being posted on this page. If material changes occur, we will note the revision date and, where appropriate, provide additional notice.

In the event of a merger or acquisition, your data may be transferred to the new entity for continued service provision.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

Lux Audio
📧 Email: info@lux-audio.com
🌐 Website: www.lux-audio.com