Return Policy
Return & Refund Policy
Last Updated: 13 September 2026
At Lux Audio, we want every customer to make the right purchase with confidence. Our team of audio experts is available to help you choose the right product, system, or solution before placing an order.
By placing an order with Lux Audio, you agree to the terms outlined in this Return & Refund Policy.
1. INTRODUCTION
1.1 This Return & Refund Policy applies to products purchased from Lux Audio through our website, showroom, WhatsApp, or other authorized sales channels.
1.2 We strongly encourage customers to contact our experts before purchasing for advice regarding compatibility, specifications, setup, installation, and suitability for their needs.
1.3 This Policy does not limit any rights available to customers under applicable Lebanese consumer-protection law.
2. ALL SALES ARE FINAL
2.1 Lux Audio does not offer returns, exchanges, refunds, or store credit for change of mind, incorrect product choice, preference, colour, compatibility, or products no longer required.
2.2 Customers are responsible for confirming that the selected product meets their requirements before placing an order.
2.3 Once an order is confirmed, all sales are final, except where otherwise required by applicable Lebanese law.
3. SPECIAL ORDERS & INSTALLED PRODUCTS
3.1 Special-order, custom-order, professional, project-based, and installed products are strictly non-returnable and non-refundable once ordered, prepared, delivered, or installed.
3.2 Products that have been opened, used, installed, modified, damaged, or are missing original packaging, accessories, manuals, or proof of purchase are not eligible for return.
3.3 Opened hygiene-sensitive products, including earphones and in-ear products, are non-returnable unless defective or otherwise required by law.
4. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
4.1 If a product is defective on arrival, damaged during delivery, or materially different from the item ordered, please contact Lux Audio promptly.
4.2 Lux Audio may inspect the product and, where required by applicable law or warranty terms, provide an appropriate repair, replacement, or other remedy.
4.3 Any product reported as defective may be assessed by our technical team or the relevant manufacturer or authorized service provider.
4.4 This Policy does not affect rights that cannot legally be excluded under applicable Lebanese consumer-protection law.
5. WARRANTY & TECHNICAL SUPPORT
5.1 Products sold by Lux Audio may be covered by a manufacturer warranty where applicable.
5.2 Warranty coverage, duration, and conditions vary by product and manufacturer.
5.3 Warranty does not cover damage caused by misuse, incorrect installation, accidents, unauthorized repair, electrical issues, or use outside the manufacturer’s instructions.
5.4 Please contact Lux Audio before arranging any repair or returning a product for technical assessment.
6. EXPERT ADVICE BEFORE PURCHASE
6.1 Lux Audio provides expert guidance before purchase to help customers make informed decisions.
6.2 Please contact us before ordering any high-value, technical, professional, special-order, or installation-based product.
6.3 We are happy to assist with product selection, compatibility, setup requirements, and audio-system recommendations.
7. CHANGES TO THIS POLICY
Lux Audio may update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
8. CONTACT US
If you have any questions about product selection, warranties, technical support, or this policy, feel free to contact us:
Lux Audio
📧 Email: info@lux-audio.com
📞 Phone / WhatsApp: +961 71 308 741
🌐 Website: www.lux-audio.com